Frequently Asked Questions
How do I place an order?+
Browse the shop, add cards to your cart, and proceed to checkout. Enter your details, choose LBC shipping or Quezon City pickup, then confirm your order. No account is needed — guest checkout is supported. Once confirmed, your cards are held for 24 hours while you complete payment.
How do I pay?+
Payment is manual. At checkout you'll see the store's GCash or Gotyme details and a scannable QR code. Send your payment, then upload your screenshot as proof — or send it to us on Facebook Messenger (facebook.com/untapped.mtg) with your order number. Orders are processed only after payment is verified.
Do you offer Cash on Delivery (COD)?+
No. We only accept GCash and Gotyme bank transfer.
How much is shipping?+
LBC shipping is ₱80 within NCR (Metro Manila) and ₱150 outside NCR (provincial). Pickup from Quezon City is free.
How long does order processing take?+
Orders are processed within 1–2 days after payment is verified. LBC shipments go out every Sunday or Monday.
Where can I pick up my order?+
Pickup is available in Quezon City. Choose Pickup at checkout — no shipping address needed. A pickup pin will be sent to you when your order is ready for pickup.
How do I track my order?+
Use the Track My Order page with your Order Number and the mobile number you used at checkout. You'll see the current status and your LBC tracking number once the order ships.
Are card conditions guaranteed?+
Yes. Every single is graded honestly — Near Mint, Lightly Played, Moderately Played, or Heavily Played — and verified before shipping.
Can I order more than what's in stock?+
No. The system prevents ordering beyond available inventory, so you'll never be oversold. If a card is reserved by another buyer, you'll be notified at checkout.
What happens if I don't pay within 24 hours?+
Your cards are held for 24 hours after you confirm your order. If payment isn't received within that window, the hold expires and the cards return to available stock.
Still have questions? Contact us.